If your order was refunded but hasn't come through to your bank yet, check the following points below.
- Refunds can take 3-5 days to process depending on which bank you are with. If it's within this period, you might still be waiting on your bank to process the refunds
- If your order was refunded close to when the payment was made, the refund may have gone through as a reversal. For a reversal, the original amount will be adjusted rather than seeing an additional line item on your statement showing the refunded amount.
- If neither of the above points is relevant, please check with the venue that they have properly processed the refund
- If you are still not able to resolve your issue, please contact us at firstname.lastname@example.org