Orders & Refunds

How to view customers’ invoice for their orders

View a copy of the invoice received by your customer or re-share the URL with them.

Updated 10 months ago

How to view order history / how to find previous orders

View your entire order history and find previous orders. Search by name, mobile number and view order details.

Updated 10 months ago

How to process a refund

You can easily process your own customer refunds within Mr Yum if it’s within 3 days before the money has already been paid out to you.

Updated 3 months ago

Reporting

Watch our help video to learn more about Mr Yum Reporting functions. You can view and export your order history data.

Kerry
Updated 3 months ago by Kerry

How to manage your orders in the Live Orders page

How to manage Dine-in orders:. Go to Orders > Live Orders. Click the Live Orders tab. New orders will automatically appear as cards with the appropriate sound and colour. If you are: POS integrated -…

Dita
Updated 3 months ago by Dita

How to manage your wait times

If your venue is experiencing extended wait times due to a large number of orders, you can inform your customers to manage their expectations that food or drinks are taking longer than usual. When th…

Dita
Updated 10 months ago by Dita

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