Updated by Julia Catalano
How is my Lightspeed Kounta POS connected to my Mr Yum menu?
Every menu item and modifier in your Lightspeed Kounta POS have a unique code. These codes are entered into Mr Yum so that when a customer orders on Mr Yum, your POS can receive the order and knows what it is.
Within Lightspeed Kounta POS, you will need to give admin access to the Mr Yum team so we can link your Lightspeed Kounta POS account with your Mr Yum account. Once this is done, your option sets from Lightspeed Kounta POS can be automatically synced from your POS into Mr Yum. Your item codes, however, are manually added into Mr Yum. Here is How to find your product codes in Lightspeed Kounta POS.
Once your Mr Yum menu is set up and integrated with your Lightspeed Kounta POS account, our team does testing with you to demonstrate how things work and make sure all the orders are going through to your POS and printing dockets as normal.
This testing process may mean you have extra orders in your till that should not be accounted for in your end-of-day reporting but you can simply refund all the test orders in Lightspeed Kounta POS.
Do orders go into my POS straight after the customer pays?
Dine-in orders will go into your POS straight after the customer pays on Mr Yum. There is usually about a 30-second delay until they appear.
If you are doing takeaway and using our ordering windows feature, you have the option to allow the orders to go into your POS and print straight away or closer to the chosen ordering window for pre-orders.
For example, if a customer is placing an order on Monday for Friday, you can choose for the order to go through to your POS and print either on Monday or on Friday for a chosen amount of time prior. Here is how to activate Order-ahead Windows.
Where do orders show in my POS?
Orders will show in your pos under "online orders". You can access this section of your POS from the main screen on the far right. When an order comes in you will see a "1" pop up indicating you have received a new online order. Once you click on that you will see the order show in the online orders page. The order is not clickable, and will go into order history after 15 minutes. The order should print immediately after it comes into your POS, so you can see what the customer has ordered on the docket.
If the order shows on your normal "orders page" it will be because there is a price discrepancy. This occurs when the pricing in Mr Yum does not match the pricing in your POS. This order will be clickable on the orders page in your Lightspeed Kounta POS, but when you click on it there will be an unpaid amount (for example if the variance is $2, in Lightspeed Kounta POS, this order will show a $2 payment needed to checkout). To fix this you need to either edit the pricing in Lightspeed Kounta POS or in Mr Yum to make sure they exactly match.
Where do I access reports?
You can access reports in Lightspeed Kounta POS as these reports will include Mr Yum orders too. If you would like to just access Mr Yum order reports, go to Reports in Manage Mr Yum. Here is how to access reporting in Mr Yum.
Where do I process refunds?
When a customer is after a refund you will need to process this refund in your POS AND in Mr Yum. The customer pays in Mr Yum, so refunding in Mr Yum is how they will get their money back. However, it's important to do the refund in your POS also so that the reports all match up in Lightspeed Kounta POS. Here is how to process a refund in Mr Yum.
If I change something in Lightspeed Kounta POS - does it automatically update in Mr Yum?
No, this is yet not the case. If you make a menu update in Mr Yum, you will need to do the same in Lightspeed Kounta POS and vice versa. The best process for this is to add new items to Lightspeed Kounta POS first and then go into Mr Yum to add in the relevant new items/product codes. Here is a step by step guide on how to add new items/modifiers to your Mr Yum menu if you are integrated with Lightspeed Kounta POS.