You can easily process your own customer refunds within Mr Yum if it’s within 3 days before the money has already been paid out to you.
- Go to Orders > Orders & Refunds.
- Find the Order that you want to refund (you can search for the customer's name or phone number).
- Click View Order (located in the last column).
- Under where it says Items you can toggle the items and select the quantity of the items that you want to refund.
- Then click Refund.
Refunds take 3-5 business days to clear into the customer's account.
If you have refunded an order from Mr Yum, make sure to refund it to your POS as well to avoid any discrepancies with your sales report.
When you process a refund, it will also update the customer's invoice and show the refunded amount. You can see a copy of the customer's invoice by clicking in the top right corner of the order details page where you processed the refund, where it says Invoice in blue text.
You can tell the customer to recheck the invoice that they originally received when they placed the order by SMS from MRYUM and they'll see that they have been refunded.
Refunds not appearing on guests' bank statements
This can happen if a refund is processed close to when the payment was made. The refund will go through as a reversal, which will mean that the original amount is adjusted, rather than seeing an additional line item showing the refunded amount
You can only refund a customer's order once. If you have previously processed a partial refund and wanted to refund more items, please reach out to us at firstname.lastname@example.org so that we can help you process it.