Getting Set Up
How to log in to Manage Mr Yum
Setting your venue details
Creating/editing your opening hours
Adding/editing your bank details
Update your logo, landing page image and social sharing image
Adding a guest register (for COVID19 compliance)
Creating surcharges for weekends & public holidays
Pick-up & delivery settings
Adding SMS notification to yourself or team mobile for pickup or delivery orders
How to create specials (such as happy hours and daily specials)
Activating ordering on your visual menu (if you've never had ordering activated)
Add a booking link on your menu
Activating tipping options
$1,200 Victorian Government Rebate
QR Code Table Signage
How to do test orders without paying
How to program your NFC chips
Creating & Managing Your Menu
Structuring your menu - creating categories, sections & items
How to add new items when you are POS integrated
How to add photos to your menu
How to add dietary information/tags to menu items
How to add additional info to your menu
Creating and managing upsells
Creating and managing modifiers
How to add multiple sizes/upgrades for menu items and drinks
Repositioning/moving a menu category, section & menu item
Making items unavailable or hidden
How to fix translations for menu items
How to create combo specials/deals
How can I have different menus available at different times of the day
Add a pop-up note on your menu
Changing your ordering windows for delivery and pickup
Setting up your Grand Final Day offer using Dine-in Category
How to add short names
How to set up Table Groups
Take orders for a special event outside your regular ordering window
Update to the Manage Mr Yum platform's navigation
How to use inventory stock counts
Setting up conditional modifiers
Pickup & Delivery
Use DoorDash Drivers for your deliveries - for half the price of delivery apps!
DoorDash Drive Support, Phone Number & FAQs
Activating pickup and/or delivery to your dine-in ordering menu
Orders & Refunds
How to view customers’ invoice for their orders
How to view order history / how to find previous orders
How to process a refund
How to manage your orders in the Live Orders page
How to manage your wait times
Social Media Integration Tools
Introduction to Mr Yum's Facebook and Instagram Tools
Add your Facebook Pixel to Mr Yum
Tracking Mr Yum customer purchases in Facebook and Instagram to measure ads and build audiences.
Setting up the Conversion API to track Mr Yum orders on Facebook & Instagram
Setting up custom audiences on Facebook Business Manager
Email and SMS Marketing: CRM Tools
Connect Mr Yum to your email marketing (CRM) platform
How to connect Mailchimp to your Mr Yum account
Capturing customer emails for marketing
How to boost sales on menu items
Add your Google Tag Manager to Mr Yum
How to drive sales on your most profitable items
How to create a discount code
Visual Menu Only (No Ordering)
POS Integrations & Docket Printing
Lightspeed Kounta POS Integration Support
Lightspeed Kounta POS - How to add new items/modifiers to your menu
How to add a user to your Lightspeed Kounta POS Account
How to find your product codes in Lightspeed Kounta POS
Lightspeed Kounta POS - What to do when you see red orders on the Live Orders page or orders are not printing
Lightspeed Kounta POS - How do I change the way my dockets look?
How the Mr Yum & Lightspeed Kounta POS Integration works
Useful Links for Lightspeed Kounta POS Venues
Lightspeed Kounta POS Sync
Idealpos Integration support
How to Acces your product codes in Idealpos
Idealpos - How do I change the way my dockets look?
Idealpos - What to do when you see red orders on the Live Orders page or orders are not printing
Impos Integration Support
Impos - How to add new items to your menu
Impos - Managing modifiers
Impos - How to send products and modifiers to Doshii and Mr Yum
Impos - How do I change the way my dockets look?
Impos - What to do when you see red orders on the Live Orders page or orders are not printing
How to access your product codes in Impos
Abacus Integration support
How to access your product codes in Abacus
Abacus - What to do when you see red orders on the Live Orders page or orders are not printing
Abacus - How do I change the way my dockets look?
Square Integration Support
Square - How to add new items/modifiers to your menu
Square - What to do when you see red orders on the Live Orders page or orders are not printing
Wizbang Integration Support
What Point of Sales (POS) systems does Mr Yum integrate with?
How to access your Item/modifier codes from Wizbang
Mr Yum Printer Setup
How does Mr Yum integrate with my POS?
What version is my POS?
How to add revenue center ID for Doshii
Staff Training Videos
Creating promo codes in Boomerang
How to add a product to Boomerang
Setting up Validation Rules
Linking promo codes to mobile numbers
How to create a gift voucher
Updated by Daragh
Counter Pickup is used for orders that guests pickup at the bar, counter or service window. When using Counter Pickup, you can also send 2 texts to the customers; one when food is ready and one when drinks are ready.
Setup Counter Pickup
- Select Venue Info
- Scroll down to Ordering Type and add Counter
- Scroll to the bottom of the page and select Save
- Next you need to assign the ordering types to your menu categories
- Select Your Menu, Menu Items
- Select Edit next to the category you want to assign Counter pickup to.
- Scroll down to Ordering Type and add Counter
- Select Update
Managing Counter Pickup Orders
After a counter pickup order has been made, it will appear on the live orders screen. It will stay here until you complete the order. Once the guests order is ready, you can then sms them from this screen. You can send 2 sms if required; one for when the guests drinks are ready and one for when food is ready (instruction on how to turn this on are below). After the guest has picked up their order you can then complete the order and the order will move from the live orders to completed orders.
Customising SMS Notifications
You might want to adjust the generic sms notifications incase you want to direct your customers to a specific pickup location.
- Select Orders, SMS Notifications
- Scroll to the Counter Pick-Up section
- If you would like to enable 2 SMS's for food and drinks, toggle it here.
- You can then adjust any of the default SMS to suit your venue.
Counter Pickup Settings
You can also choose to ask for table numbers in the settings section. Some venues will want to ask for table numbers because they will deliver food to the table, but drinks will be pickup at counter. If you do this, make sure to update the SMS wording above.