Getting Set Up
How to log in to Manage Mr Yum
Setting your venue details
Creating/editing your opening hours
Adding/editing your bank details
Update your logo, landing page image and social sharing image
Adding a guest register (for COVID19 compliance)
Creating surcharges for weekends & public holidays
Pick-up & delivery settings
Adding SMS notification to yourself or team mobile for pickup or delivery orders
How to create specials (such as happy hours and daily specials)
Activating ordering on your visual menu (if you've never had ordering activated)
Add a booking link on your menu
Activating tipping options
$1,200 Victorian Government Rebate
QR Code Table Signage
How to do test orders without paying
How to program your NFC chips
Creating & Managing Your Menu
Structuring your menu - creating categories, sections & items
How to add new items when you are POS integrated
How to add photos to your menu
How to add dietary information/tags to menu items
How to add additional info to your menu
Creating and managing upsells
Creating and managing modifiers
How to add multiple sizes/upgrades for menu items and drinks
Repositioning/moving a menu category, section & menu item
Making items unavailable or hidden
How to fix translations for menu items
How to create combo specials/deals
How can I have different menus available at different times of the day
Add a pop-up note on your menu
Changing your ordering windows for delivery and pickup
Setting up your Grand Final Day offer using Dine-in Category
How to set up Table Groups
Take orders for a special event outside your regular ordering window
Update to the Manage Mr Yum platform's navigation
How to use inventory stock counts
Setting up conditional modifiers
Pickup & Delivery
Use DoorDash Drivers for your deliveries - for half the price of delivery apps!
DoorDash Drive Support, Phone Number & FAQs
Activating pickup and/or delivery to your dine-in ordering menu
Orders & Refunds
How to view customers’ invoice for their orders
How to view order history / how to find previous orders
How to process a refund
How to manage your orders in the Live Orders page
How to manage your wait times
How to boost sales on menu items
Add your Google Tag Manager to Mr Yum
How to drive sales on your most profitable items
Add your Facebook Pixel
Capturing customer emails for marketing
How to create a discount code
Visual Menu Only (No Ordering)
POS Integrations & Docket Printing
Lightspeed Kounta POS Integration Support
How to add new items/modifiers to your menu - Lightspeed Kounta POS
How to add a user to your Lightspeed Kounta POS Account
How to find your product codes in Lightspeed Kounta POS
Lightspeed Kounta POS - What to do when you see red orders on the Live Orders page or orders are not printing
Lightspeed Kounta POS - How do I change the way my dockets look?
How the Mr Yum & Lightspeed Kounta POS Integration works
Useful Links for Lightspeed Kounta POS Venues
Lightspeed Kounta POS Sync
Idealpos Integration support
How to Acces your product codes in Idealpos
Idealpos - How do I change the way my dockets look?
Idealpos - What to do when you see red orders on the Live Orders page or orders are not printing
Impos Integration Support
Impos - How do I change the way my dockets look?
How to access your product codes in Impos
Impos - What to do when you see red orders on the Live Orders page or orders are not printing
Abacus Integration support
How to access your product codes in Abacus
Abacus - What to do when you see red orders on the Live Orders page or orders are not printing
Abacus - How do I change the way my dockets look?
Square Integration Support
Wizbang Integration Support
How to access your Item/modifier codes from Wizbang
Mr Yum Printer Setup
How does Mr Yum integrate with my POS?
Staff Training Videos
Updated by Julia Catalano
How is my Wizbang POS connected to my Mr Yum menu?
Every menu item and modifier in your Wizbang POS have a unique code. These codes are entered into Mr Yum so that when a customer orders on Mr Yum, your POS can receive the order and knows what it is.
Our team will need your help matching up your product codes with the menu items in Mr Yum. Here is How to find your product codes in Wizbang.
Mr Yum will reach out to the Wizbang support team so they can generate a unique IP address for us to add to Mr Yum. Once this is done, your POS can receive orders from Mr Yum.
Once your Mr Yum menu is set up and integrated with your Wizbang account, our team does testing with you to demonstrate how things work and make sure all the orders are going through to your POS and printing dockets as normal.
This testing process may mean you have extra orders in your till that should not be accounted for in your end-of-day reporting but you can simply refund/ void or cash off all the test orders in Wizbang.
Do orders go into my POS straight after the customer pays?
Dine-in orders will go into your POS straight after the customer pays on Mr Yum. There is usually about a 30-second delay until they appear.
If you are doing takeaway and using our ordering windows feature, you have the option to allow the orders to go into your POS and print straight away or closer to the chosen ordering window for pre-orders.
For example, if a customer is placing an order on Monday for Friday, you can choose for the order to go through to your POS and print either on Monday or on Friday for a chosen amount of time prior. Here is how to activate Order-ahead Windows.
Where do I access reports?
You can access reports in Wizbang as these reports will include Mr Yum orders too. If you would like to just access Mr Yum order reports, go to Reports in Manage Mr Yum. Here is how to access reporting in Mr Yum.
Where do I process refunds?
When a customer is after a refund you will need to process this refund in your POS AND in Mr Yum. The customer pays in Mr Yum, so refunding in Mr Yum is how they will get their money back. However, it's important to do the refund in your POS also so that the reports all match up in Wizbang. Here is how to process a refund in Mr Yum.
If I change something in Wizbang - does it automatically update in Mr Yum?
No, this is yet not the case. If you make a menu update in Mr Yum, you will need to do the same in Wizbang and vice versa. The best process for this is to add new items to Wizbang first and then, download the codes, and then go into Mr Yum to add in the relevant new items/product codes.