Getting Set Up
How to log in to Manage Mr Yum
Setting your venue details
Creating/editing your opening hours
Adding/editing your bank details
Update your logo, landing page image and social sharing image
Adding a guest register (for COVID19 compliance)
Creating surcharges for weekends & public holidays
Pick-up & delivery settings
Adding SMS notification to yourself or team mobile for pickup or delivery orders
How to create specials (such as happy hours and daily specials)
Activating ordering on your visual menu (if you've never had ordering activated)
Add a booking link on your menu
Activating tipping options
$1,200 Victorian Government Rebate
QR Code Table Signage
How to do test orders without paying
How to program your NFC chips
Creating & Managing Your Menu
Structuring your menu - creating categories, sections & items
How to add new items when you are POS integrated
How to add photos to your menu
How to add dietary information/tags to menu items
How to add additional info to your menu
Creating and managing upsells
Creating and managing modifiers
How to add multiple sizes/upgrades for menu items and drinks
Repositioning/moving a menu category, section & menu item
Making items unavailable or hidden
How to fix translations for menu items
How to create combo specials/deals
How can I have different menus available at different times of the day
Add a pop-up note on your menu
Changing your ordering windows for delivery and pickup
Setting up your Grand Final Day offer using Dine-in Category
How to add short names
How to set up Table Groups
Take orders for a special event outside your regular ordering window
Update to the Manage Mr Yum platform's navigation
How to use inventory stock counts
Setting up conditional modifiers
Pickup & Delivery
Use DoorDash Drivers for your deliveries - for half the price of delivery apps!
DoorDash Drive Support, Phone Number & FAQs
Activating pickup and/or delivery to your dine-in ordering menu
Orders & Refunds
How to view customers’ invoice for their orders
How to view order history / how to find previous orders
How to process a refund
How to manage your orders in the Live Orders page
How to manage your wait times
How to boost sales on menu items
Add your Google Tag Manager to Mr Yum
How to drive sales on your most profitable items
Add your Facebook Pixel
Capturing customer emails for marketing
How to create a discount code
Visual Menu Only (No Ordering)
POS Integrations & Docket Printing
Lightspeed Kounta POS Integration Support
Lightspeed Kounta POS - How to add new items/modifiers to your menu
How to add a user to your Lightspeed Kounta POS Account
How to find your product codes in Lightspeed Kounta POS
Lightspeed Kounta POS - What to do when you see red orders on the Live Orders page or orders are not printing
Lightspeed Kounta POS - How do I change the way my dockets look?
How the Mr Yum & Lightspeed Kounta POS Integration works
Useful Links for Lightspeed Kounta POS Venues
Lightspeed Kounta POS Sync
Idealpos Integration support
How to Acces your product codes in Idealpos
Idealpos - How do I change the way my dockets look?
Idealpos - What to do when you see red orders on the Live Orders page or orders are not printing
Impos Integration Support
Impos - How to add new items to your menu
Impos - Managing modifiers
Impos - How to send products and modifiers to Doshii and Mr Yum
Impos - How do I change the way my dockets look?
Impos - What to do when you see red orders on the Live Orders page or orders are not printing
How to access your product codes in Impos
Abacus Integration support
How to access your product codes in Abacus
Abacus - What to do when you see red orders on the Live Orders page or orders are not printing
Abacus - How do I change the way my dockets look?
Square Integration Support
Square - How to add new items/modifiers to your menu
Square - What to do when you see red orders on the Live Orders page or orders are not printing
Wizbang Integration Support
How to access your Item/modifier codes from Wizbang
Mr Yum Printer Setup
How does Mr Yum integrate with my POS?
Staff Training Videos
Creating promo codes in Boomerang
How to add a product to Boomerang
Setting up Validation Rules
Linking promo codes to mobile numbers
How to create a gift voucher
Updated by Daragh
Our new tabs feature allows you to order with your friends and receive an itemised bill at the end of your visit.
How does it work?
When you place your first order, you will be able to select Start a Tab in the payment screen. You'll then be asked to choose a payment method, and then you'll be taken to a confirmation screen with a QR code for your guests to scan. When your guest has scanned the QR code, they will be able to select your tab as a payment method when they are paying.
How do I close my tab?
When you scan the venues QR code, there will be an option called Manage my tab. From here, you can select Close my tab. If you forget to do this, we'll close your tab 3 hours after the last order on the tab.
How do I get a copy of my tab bill?
You will have received a text message when you closed your tab with a link to your invoice.
How does my card get charged?
Your card will be charged each time you or your guest places an order.
If you have any questions about your tab, you can shoot us an email firstname.lastname@example.org
Why is there still a charge on my account?
- Depending on which bank you are with, it can take between 2-5 business days for an authorisation to clear. This time is set by your bank, so unfortunately we can’t speed this up from our end.
Why is there an extra authorisation charge on my account?
- Occasionally a bank will authorise a charge, which causes a pending charge, and then capture it, causing another charge, in quick succession. When this happens, a customer may see a pending charge and a second charge for the same amount. In this case, your bank will remove this charge in 2-5 business days.
Why do I have so many $100 charges on my account? Why isn’t there just one charge?
- We pre-authorise your account for $100 at a time, unless the order is over $100, in which case we will pre-authorise for the order amount. We do this to ensure that there are enough funds on your card to pay for your tab. Once your tab reaches $100, we then pre-authorise for another $100.