Order Batching - Now with advanced split batching

Order batching collates orders on the same table number so that they print on the same docket. Venues can adjust this batching time to suit their venue. Venues can also create multiple batching groups with different batching times. Most venues have a longer batching time for food and a short batching time for drinks. This is handy for a number of reasons:

  • Setting a longer batching time for food will combine food orders from one table, which will help customers to receive their orders at the same time.
  • Reduces the number of dockets in the kitchen, helping chefs to manage orders better
  • Short batching times for drinks allows drink order to go to the bar quickly, helping to sell more drinks and increase your customer headspend.

How to setup batching groups

  1. Select Batching & Printers > Batching Groups
  2. Select Add Batching Group
  3. Enter a Name for the group ie food
  4. Select the default batch interval
  5. Optional - You can also set a time slot to override the default time. To do this:
    1. Select New time slot under the day you would like to adjust.
    2. Enter the time, batching interval and ordering type.
  6. Optional - You can also set a Batch Interval time which allows you to override the batching time for ordering types.
If you have overlapping batching times the priority will be as follows.
1. Batch Intervals
2. Time Slots
3. Default batch interval
  1. Scroll to the bottom and
  2. Select Create
  3. Repeat this process for each batching group you would like to setup.

How to assign menu items to batching groups.

There are two ways to assign menu items to batching groups.

Bulk assigning menu item

  1. From the menu category or batching groups page, select Bulk Operations
  2. Tick the items you want to assign and then select Assign Batching Group
  3. Select the batching group and then select Assign
If you are only setting up batching groups for Food & Drink, you can also use Add Filter button to filter by Category

Assigning per menu item

  1. In Your Menu, select the menu item
  2. Scroll down and select Ordering and POS
  3. Under Batching Group select the group you would like to the item to.
  4. Select Update