How to manage your wait times

Under the pump? Set a wait time in manage that will be displayed to your guest before they order.

Improved Wait Times

Our newly improved custom wait times feature allows you to display specific wait times to guests for categories and sections.

 

How to get to the wait times page

a. On the live orders page, select Manage wait times in the top right hand corner.

b. In the side bar, select Orders > Wait Times

How to set a wait time on a category

  1. Find the category you want to add a wait time to.
  2. Select Set wait times
  3. Set the wait time you want to display to the guest under Set total wait time.
    1. If you don't want to set a specific wait time, select No estimate
  4. Set when you want the wait time to clear under Clear after
    1. If you don't want the wait time to clear, select Don't clear
  5. Select Confirm

Set a wait time on a category

How to set a wait time on a section

  1. Find the category that the section is in.
  2. Select Show sections to expand the category
  3. Select Set wait times next to the section
  4. Set the wait time you want to display to the guest under Set total wait time.
    1. If you don't want to set a specific wait time, select No estimate
  5. Set when you want the wait time to clear under Clear after
    1. If you don't want the wait time to clear, select Don't clear
  6. Select Confirm


    Set a wait time on a section

How to set a section wait time that is different to the category

If you want the wait time of one of your sections to be different to the rest of the categories, do the following

  1. First, set the wait time on the category.
  2. Select Show sections
  3. Find the section you want to change and select Clear
  4. Select Set Wait times next to the section and setup the time for that section.

 

How to remove a wait time on a category

  1. Next to the category select Clear all

How to remove a wait time on a section

  1. Next to the section select Clear