Updated by Dita
What is the Square Sync?
The Square sync brings in all of your menu items from Square into an intermediate page on Mr Yum, called Bulk Operations. Through this page, you can select the items that you'd like to have on your Mr Yum menu and import it.
Prices and modifiers in Square must be exactly the same on your POS and Mr Yum, otherwise, it will cause an integrations error. Therefore, prices and modifiers will be brought in automatically when the items are imported. Once the item is imported, any changes made to the prices and modifiers will mirror your POS and automatically updates when you make a change in your Square POS.
How to import items and modifiers directly from Square POS
There are two parts to adding new items and linked modifiers/option sets to Mr Yum. It's important that you follow both sections, otherwise, the items won't be visible to customers.
Part 1: How to sync items
- Create your menu categories and sections. Refer to Structuring your menu - creating categories, sections & items.
- Go to Your Menu > Menu Items.
- Click Bulk Operations.
- Click Import from POS.
- Search for the menu items that you want to put on your menu.
- Tick the checkbox to the left of the items' name.
- Click Import Items.
- Choose the category and section for the menu item.
- Untick the boxes to the left of the items' name.
- Return to step 5 to add another menu item. Once all items are added, proceed to the second part.
Part 2: How to activate menu items
Once the items are imported into your menu, you will need to manually activate these items in order for them to show on your menu.
- Go to Your Menu > Menu Items.
- Click into your menu category.
- Click on your imported menu item.
- Edit your item's name and description.
- Select your item Category: Food, drink, or other.
- Toggle on Visible on menu.
- Click Update.
What can be customised on Mr Yum
Due to the nature of the integrations, there are several things you are able to customise on Mr Yum while there are others that you will need to change on your POS to prevent integration errors.
Customisable only through your POS
- Item Prices
- Choice of Modifiers
- Price of Modifiers
Customisable on Mr Yum
- Name of Items & Modifiers
- Popular Tag
- Upsells & Upgrades
- Modifier Positions
Frequently Asked Questions
- Do I have to import all of the items individually?
Yes. Items in your POS does not appear automatically, all new items must first be imported.
- I've ticked the checkboxes but it's saying that "no menu item was selected'?
Please make sure that the items you're selecting are not modifiers. You will only be importing the items and not the modifiers. To import modifiers, you'll create the modifiers in your POS, link them to the menu items and import the menu items.
- I've imported items but it's not showing to my customers?
Please check whether the item is visible on the menu by following the second section 'How to activate menu items'
- What will make the sync update the Mr Yum menu?
The sync updates the menu whenever a change is made in your POS.
- I've updated my POS, why aren't the changes showing on Mr Yum?
The sync may take up to 10 minutes to update your menu, depending on the number of items you have in your POS. For this reason, we recommend not updating your menu during service.
- Does deleting an item from my POS deletes it from Mr Yum?
No. Deleting an item from your POS without deleting it from Mr Yum does not prevent customers from ordering, and will cause an integrations error.
- Does deleting a modifier from My POS deletes it from Mr Yum?
No. Deleting a modifier does not remove it from Mr Yum. You will need to unlink the modifier on Mr Yum.
- If I change something on Mr Yum, will it change the items on my POS?
No. The sync will only pull in information from your POS, it does not send through any changes made on Mr Yum to your POS. Any changes other than those customisable on Mr Yum should be made in your POS first.
- I've waited for ages, why aren't the changes showing on Mr Yum?
Please contact us through our chat support, and we will run the sync manually for you which will force the changes to be brought in. Depending on the size of your menu, the manual sync may take up to 30 minutes.